Contact
Please contact me if you have comments, suggestions, compliments, complaints, questions about my GTA related work or found a bug in my tools.
If you have a question
I get many questions that have already been answered before, and those answers are usually not even hard to find. So if you're going to ask something, please read the following checklist first.
- Could it be that someone else had the same question before? If so it's very likely you'll find the answer rather easily. The first thing to do should be to read this site's FAQ section. If your problem isn't mentioned there, search GTAForums.com or other problem related forums, or simply use Google.
- If it's about a program, did you read the readme file or documentation that came with it or which might be available online? Did you try to look for tutorials?
- Are you sure I'm the right (or only) person to ask about this? Asking at a public forum or IRC channel increases the probability you'll get a useful answer (or any answer at all, for that matter).
I also recommend reading "How To Ask Questions The Smart Way" (by Eric S. Raymond and Rick Moen, available in many languages). This guide will teach you how to ask questions in a way more likely to get you a satisfactory answer. (Not just here, but in general.)
If you want to report a bug
If you think you found a bug in one of my programs, I'd be happy to be informed so I can fix it if necessary. But like mentioned above, I'd like you to check the FAQ and common forums first. If you still want to file a report, here's another checklist for you.
- Most importantly, identify the software you were using as exact as possible (program name and version, maybe even where/how you got it).
- Describe your environment (OS, PC specs if necessary, game version) and what you did when the error occured (as detailed as possible, so I'm able to recreate it).
- If you got an error message, note down what it said, or take a screenshot. But please send only compressed images (JPEG or PNG).
A good reading recommendation is "How to Report Bugs Effectively" by Simon Tatham.
How to contact me
- If you have an account at GTAForums.com you can send me a PM.
- I generally prefer communication through E-Mail, though. But make sure you
use a descriptive subject and keywords like "GTA", otherwise
I'll likely dismiss it as spam.
Send your messages to support at steve-m dot com or webmaster at steve-m dot com. You'll also find my address in the readme files enclosed with my publications, or often in the help menu and about dialog of my tools. - Occasionally I'm also available via various IM protocols, but you'd have to do the research yourself.
Please send your messages only in English or German! However, if you have to use translation software, please include a copy of the native text as well, since it's sometimes easier to grasp the semantics from that than a program generated (= obfuscated) translation. And it enables me to use alternative translation tools myself.
